Homes for Students
Vicky Smith currently serves as the Operational Process Manager at Homes for Students since July 2023. Previously, Vicky worked at BNY Mellon as a Client Services Specialist from November 2019 to February 2023, focusing on implementing service improvements in collaboration with senior leadership and business stakeholders. At Police Mutual, extensive experience was gained as Operations Manager from September 2010 to October 2019, leading back-office business functions and managing operational excellence through lean six sigma practices. Vicky has also held multiple operational management roles, including Migration Project Manager, where coordination across various business functions was essential for successful office closures and transitions. Prior experience includes operational roles at Deutsche Bank and Tilney Investment Management, where Vicky developed skills in project management, operational change, administrative management, and client services.
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Homes for Students
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We are market leading providers of student accommodation, delivering an unrivalled student experience to both domestic and international students. Our mission is to enhance the daily lives of students in the buildings we manage, whilst working in harmony with local communities. We operate a national portfolio of student and on campus accommodation. We self-deliver our services, which includes both hard and soft FM and student accommodation management, enabling us to control the quality of our offer and provide a fixed operating price. We take pride in the fact that many of our student residents choose to return to us year after year and recommend us to their friends. We also undertake regular surveys amongst our student residents, which helps us to see where we can improve our services.