Vicky Smith

Vicky Smith currently serves as the Operational Process Manager at Homes for Students since July 2023. Previously, Vicky worked at BNY Mellon as a Client Services Specialist from November 2019 to February 2023, focusing on implementing service improvements in collaboration with senior leadership and business stakeholders. At Police Mutual, extensive experience was gained as Operations Manager from September 2010 to October 2019, leading back-office business functions and managing operational excellence through lean six sigma practices. Vicky has also held multiple operational management roles, including Migration Project Manager, where coordination across various business functions was essential for successful office closures and transitions. Prior experience includes operational roles at Deutsche Bank and Tilney Investment Management, where Vicky developed skills in project management, operational change, administrative management, and client services.