Mark Ward is an experienced professional specializing in customer engagement and operational excellence, currently serving as Senior Customer Engagement Lead for Hope & Glory and Consulting Associate at GoBeyond for HSBC. With a background in operations management across various companies, including Reed for Clarion Housing Group and ANTONS UK Limited, Mark has successfully implemented quality assurance frameworks, managed multi-site operations, and focused on continuous improvement and customer outcomes. Prior roles include leadership positions at Capita and Bank of America, emphasizing quality assurance, process improvement, and team development. Mark's extensive expertise includes mentoring management staff, designing operational strategies, and fostering collaboration to enhance customer experience.
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Hope & Glory - The Finest British Teas
To tea or not to tea, quite simply, is never the question but here at Hope & Glory we believe the tea you take should always be top notch. Our organic teas are hand picked around the globe and selected and blended particularly for the British palate. When it comes to good quality tea a little goes a long way so go on, make every day a good quality tea day. You deserve it. Our family-run tea company is the exclusive tea supplier of Pride of Britain Hotels, Britain’s leading luxury and boutique hotel collection comprising 50 hotels, mostly family-owned affairs. We’ve won the trust of the Waldorf Hilton, Covent Garden’s most historic hotel. Our ethics, commitment to the environment and Free Trade credentials have made us the tea company of choice for Café Spice Namaste, the longest-running Michelin BiB Gourmand restaurant in the world.