Jacob M. leads customer support for startups and tech companies, transforming it into an AI-powered growth engine. They have managed contact centers handling hundreds of thousands of interactions monthly, developed global training for both in-house and BPO teams, and integrated generative AI tools to enhance agent responses. Jacob’s extensive experience includes roles at Delta Air Lines and SkyTeam, emphasizing customer experience and operational excellence. Currently, they are pursuing Liberal Arts Studies at Harvard University.
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