Jon Matteson is an experienced professional with a strong background in customer success and management. Currently serving as the Metro Service Manager at HopSkipDrive since April 2024, Jon ensures client needs are met through effective onboarding and service optimization. Previously, as a Customer Success Manager at Artera from October 2020 to October 2023, Jon achieved an impressive net retention rate of 115% and expanded the business portfolio significantly. Earlier roles include Senior Customer Success Manager and Enterprise Account Manager, showcasing consistent success in customer retention and account growth. Jon's career began at Apple, where skills in technical support were honed, earning a net promoter score of 80 and leading to mentoring opportunities. With a background in improv and theatre from The University of Kansas and the Second City MI Conservatory, Jon brings a creative approach to problem-solving in the professional environment.
This person is not in the org chart
This person is not in any teams
This person is not in any offices