Bancy Mutugi

Bancy Mutugi is an experienced technical and customer support professional with a strong background in managing complex technical cases and enhancing customer satisfaction. Currently serving as a Technical Support Tier 2 at Hostaway since July 2023, Bancy has successfully resolved up to 95% of escalated cases on the platform. Previously, Bancy held the position of Customer Support Lead at It Really Works Vitamins, where strategic implementations reduced ticket volume by 50%. With roles at Uplisting and alx_africa, Bancy consistently achieved high customer satisfaction ratings while managing substantial ticket volumes. Additionally, Bancy's leadership experience spans various companies, including Influx Inc. and Upfield, where successful strategies were developed to enhance client engagement and operational workflows. Bancy holds a Bachelor's degree in Business Information Technology from Strathmore University.