Kanak Singh is a skilled Customer Success Specialist currently employed at Hostaway, a leading vacation rental management software company since October 2023. With previous experience as a Customer Success Manager at Achieve Test Prep and a Customer Success Specialist at fena, Kanak has demonstrated a strong ability to enhance customer support and retention, achieving a 30% increase in retention rates and a 60% improvement in response time. Additionally, Kanak's background includes roles in customer success at Dove Air, focusing on client management and business development, and technical support at Shri Ram Bhajan Enterprises, where support ticket handling, product training, and customer onboarding were key responsibilities. Kanak holds a Diploma of Education in Customer Service Management from the Indian Institute of Technology, Kharagpur.
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