Frances O'Sullivan

Frances O'Sullivan has extensive experience in the hospitality sector, with a notable tenure at Hostelworld Group since October 2008, where roles have included Head of Group Bookings and Partner Distribution and various managerial positions within the sales team. Key achievements include overseeing sales operations, implementing process improvements, and conducting Six Sigma reviews to optimize performance and efficiency. Frances has led multilingual sales teams, developed key property relationships in North America, and driven product extensions and API initiatives to enhance sales capabilities. Educational qualifications include an MBA in Project Management and a BBA in Marketing, along with several certifications in sales management and Lean Six Sigma. Prior roles included positions as Assistant Financial Controller at Medjool Restaurant and Hostel Manager at Elements Hostel, further showcasing a diverse skill set in operations and customer relationship management.