Joel Drane is the Global Head of Customer Advocacy at hosting.com, where they lead diverse teams to transform client interactions into key drivers of growth and loyalty. With a foundation in music and sound from Queensland University of Technology, they previously served as a Quality Assurance Manager at Netflix and an Audio Consultation Specialist at Bose Corporation. Over the years, Joel has championed customer-centric strategies, focusing on building trust and inspiring brand advocacy. Additionally, they have experience as a freelance composer and arranger from 2015 to 2022.
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