Jessica Downing is an authentic and resilient Operations Leader with over 13 years of experience in the financial services industry, specializing in customer service delivery, operational excellence, and people development. They have held various roles, including Employer Services Excellence Manager at Hostplus, where they currently drive operational efficiency and process improvements. Jessica's past experience includes significant positions at organizations like AustralianSuper and Russell Investments, where they successfully led initiatives in business planning and customer experience enhancement. With a background in nursing, Jessica adopts a compassionate approach to leadership, focusing on team development and cross-functional collaboration.
Location
Melbourne, Australia
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