Mark Lunniss is an experienced Insurance, Claims, and Service Specialist with a background in quality assurance and operational management. They served as a Quality, Conformance & Process Coach at MLC Australia from 2006 to 2009. At Hostplus, they held multiple roles between 2019 and 2022, including Senior Manager of Service Operations, where they oversaw the claims department and managed ServicePlus Centers in Melbourne and Adelaide. Mark's expertise includes improving service delivery, managing technical insurance functions, and leading teams in claims operations.
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