Hotel Chocolat is a British chocolatier and cocoa grower, with over seventy shops in the United Kingdom.

Retail

Hotel Chocolat

The London office focuses on strategic procurement, creative design, brand development, and customer analytics across global markets.

London

Hotel Chocolat's headquarters in Royston, United Kingdom

Angus Thirlwell

Matt Margereson

Peter Farr

Daniel Jenks

Emma Peacock

James Holah

Lysa Hardy

Peter Harris

This department oversees the management and efficient operation of retail stores.

Retail Operations

This department manages all activities related to sales support, coordination, and customer interaction to drive revenue growth.

Sales Operations

The Human Resources team at Hotel Chocolat is responsible for attracting, developing, and retaining top talent to support the company's growth in the chocolate industry. They manage recruitment processes, employee relations, performance management, and payroll, ensuring a positive work environment that fosters engagement and aligns with the brand's values. Additionally, the team drives initiatives that enhance employee well-being and support the operational needs of both retail and omni-channel divisions.

Human Resources

The Marketing and Communications team at Hotel Chocolat is responsible for driving brand awareness and customer engagement through strategic digital marketing, public relations, and targeted communications. This team develops and executes campaigns across various channels, nurturing customer relationships via CRM initiatives and enhancing the online experience through UX optimization. They also manage social media strategies, retail promotions, and brand activations to attract and retain customers, ensuring a cohesive brand message that resonates with chocolate lovers worldwide.

Marketing and Communications

The Operations and Supply Chain team at Hotel Chocolat is responsible for ensuring the seamless flow of cocoa and finished products from sourcing to delivery. This includes managing procurement for packaging, strategizing fulfillment programs, overseeing manufacturing processes, and coordinating supply planning to optimize inventory and meet customer demand. Together, they aim to enhance efficiency, maintain product quality, and support the brand's commitment to sustainability.

Operations and Supply Chain

This department oversees the operational performance and strategic direction of district-level operations.

Hotel Chocolat

Org chart

Teams

Retail Operations

Sales Operations

Human Resources

Marketing and Communications

Operations and Supply Chain

District Management

Offices

Hotel Chocolat

Org chart

Teams

Retail Operations

Sales Operations

Human Resources

Marketing and Communications

Operations and Supply Chain

District Management

Offices

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