Hotel Chocolat is a British chocolatier and cocoa grower, with over seventy shops in the United Kingdom.

Retail

Hotel Chocolat

Hotel Chocolat's headquarters in Royston, United Kingdom

The London office focuses on strategic procurement, creative design, brand development, and customer analytics across global markets.

London

Angus Thirlwell

Matt Margereson

Daniel Jenks

Peter Farr

James Holah

Lysa Hardy

Peter Harris

This department oversees the management and efficient operation of retail stores.

Retail Operations

This department manages all activities related to sales support, coordination, and customer interaction to drive revenue growth.

Sales Operations

This department oversees the management and operations of retail stores, ensuring efficient performance and customer satisfaction.

Retail Management

This department oversees and coordinates supervisory activities across various functions.

Supervision Department

The Human Resources team at Hotel Chocolat is responsible for attracting, developing, and retaining top talent to support the company's growth in the chocolate industry. They manage recruitment processes, employee relations, performance management, and payroll, ensuring a positive work environment that fosters engagement and aligns with the brand's values. Additionally, the team drives initiatives that enhance employee well-being and support the operational needs of both retail and omni-channel divisions.

Human Resources

This department manages the organization's financial activities, including budgeting, forecasting, and financial analysis.

Hotel Chocolat

Org chart

Teams

Retail Operations

Sales Operations

Retail Management

Supervision Department

Human Resources

Finance Department

Offices

Hotel Chocolat

Org chart

Teams

Retail Operations

Sales Operations

Retail Management

Supervision Department

Human Resources

Finance Department

Offices

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