Hotel Chocolat is a British chocolatier and cocoa grower, with over seventy shops in the United Kingdom.

Retail

Hotel Chocolat

Hotel Chocolat's headquarters in Royston, United Kingdom

Angus Thirlwell

James Holah

Matt Margereson

Lysa Hardy

Peter Harris

The Marketing and Communications team at Hotel Chocolat is responsible for driving brand awareness and customer engagement through strategic digital marketing, public relations, and targeted communications. This team develops and executes campaigns across various channels, nurturing customer relationships via CRM initiatives and enhancing the online experience through UX optimization. They also manage social media strategies, retail promotions, and brand activations to attract and retain customers, ensuring a cohesive brand message that resonates with chocolate lovers worldwide.

Marketing and Communications

The Operations and Supply Chain team at Hotel Chocolat is responsible for ensuring the seamless flow of cocoa and finished products from sourcing to delivery. This includes managing procurement for packaging, strategizing fulfillment programs, overseeing manufacturing processes, and coordinating supply planning to optimize inventory and meet customer demand. Together, they aim to enhance efficiency, maintain product quality, and support the brand's commitment to sustainability.

Operations and Supply Chain

The Finance and Accounting team at Hotel Chocolat is responsible for managing the company's financial operations, ensuring accurate financial reporting, and supporting strategic decision-making. This team oversees budgeting, forecasting, and financial analysis, while also handling accounts payable and enhancing financial systems. Their work is crucial in optimizing financial performance and facilitating growth across the organization.

Finance and Accounting

The Human Resources team at Hotel Chocolat is responsible for attracting, developing, and retaining top talent to support the company's growth in the chocolate industry. They manage recruitment processes, employee relations, performance management, and payroll, ensuring a positive work environment that fosters engagement and aligns with the brand's values. Additionally, the team drives initiatives that enhance employee well-being and support the operational needs of both retail and omni-channel divisions.

Human Resources

The Product Development and Management team at Hotel Chocolat focuses on creating and refining innovative chocolate products that align with customer preferences and market trends. This team collaborates cross-functionally to oversee the entire product lifecycle, from concept to launch, ensuring that each offering reflects the brand's quality and commitment to sustainable cocoa sourcing. Their efforts drive category strategy and business growth in a competitive retail environment.

Product Development and Management

The Leadership Team at Hotel Chocolat is responsible for setting the strategic direction of the company, overseeing operations, and driving growth initiatives. This team, comprised of key executives including the Co-founders and heads of finance and marketing, collaborates to enhance the brand’s market presence and ensure excellence in product quality and customer experience. They focus on innovation and sustainability in chocolate production while expanding the company's influence both online and through its physical retail locations.

Hotel Chocolat

Org chart

Teams

Marketing and Communications

Operations and Supply Chain

Finance and Accounting

Human Resources

Product Development and Management

Leadership Team

Offices

Hotel Chocolat

Org chart

Teams

Marketing and Communications

Operations and Supply Chain

Finance and Accounting

Human Resources

Product Development and Management

Leadership Team

Offices

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