Ramon Dalcin is an IT Support Analyst at Hotmart since June 2021, responsible for managing mobile telephony across multiple countries, overseeing IT projects related to infrastructure, and enhancing employee experience within global offices. Previous experience includes serving as an IT Support Assistant in both field service and help desk roles, where tasks involved technical support, managing helpdesk tickets, and organizing IT equipment. Prior to Hotmart, Ramon worked as an administrative assistant at PUC Minas in the financial sector, focusing on technology support for online classes and system maintenance. Ramon is currently pursuing a degree in Technology with a concentration in Networks and Telecommunications at Estácio, expected to complete in July 2024.
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