Formerly known as Homeless Services Center, Housing Matters is a registered 501(c)(3) nonprofit and the largest local organization addressing homelessness in Santa Cruz County. Our mission is to partner with individuals and families to create pathways out of homelessness into permanent housing.

Donor contributions support our emergency shelter programs (including housing navigation and placement), personalized case management, day services with showers and bathrooms open to the public, on-site supportive services, and the construction of permanent supportive housing—now underway—for our unhoused neighbors most in need.

We hold firmly to the vision that homelessness in our community should be rare, brief, and non-recurring. If you share that same vision, consider joining us! Take a look at our current job openings, or contact us about volunteer opportunities.


Housing Matters

The Santa Cruz office focuses on housing assistance, community education, and case management services for local residents.

Santa Cruz

Philip Kramer

Mer Stafford

S Sullivan

Joann Roccanova

This department focuses on providing support and resources for individuals seeking housing solutions.

Housing Services

The Human Services and Community Support team at Housing Matters is dedicated to providing essential resources and personalized support to individuals and families experiencing homelessness. This team focuses on case management, housing navigation, community outreach, and education, ensuring that clients have access to vital services, support systems, and pathways to permanent housing. Through collaboration and advocacy, they aim to empower the unhoused community and foster lasting solutions that address homelessness in Santa Cruz County.

Human Services and Community Support

This department oversees the planning, execution, and management of various programs to ensure operational efficiency and alignment with organizational goals.

Program Operations

This department oversees internal and external communications strategies, ensuring consistent messaging and engagement.

Communications Department

This department is responsible for coordinating and providing direct services to individuals in need.

Direct Services

This department sets the strategic direction and oversees the overall operations of the organization.

Housing Matters

Org chart

Teams

Housing Services

Human Services and Community Support

Program Operations

Communications Department

Direct Services

Executive Leadership

Offices

Housing Matters

Org chart

Teams

Housing Services

Human Services and Community Support

Program Operations

Communications Department

Direct Services

Executive Leadership

Offices

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