Hugh BC

Hugh BC is a Customer Success Team Manager at Houst, with over six years of experience in client retention and service excellence within the short-term rental and fundraising sectors. In their current role, they lead a team focused on onboarding and managing client relationships, driving revenue growth and operational consistency. Hugh has achieved significant milestones, including generating over £4 million in commission revenue and greatly improving the NPS score. Previously, they held various positions in client success and sales, where they honed their skills in account management and customer support. Hugh holds a BSc (Hons) in Music and Audio Technology from the University of the West of England.