Troy Cui is a Content Management Specialist at HoYoverse, with previous experience as a Player Support Lead at Tencent and a Client Service Associate at TDCX. Troy has also held roles as Contact Center Operations Manager and Service Operations Executive at Certis, in addition to serving as a Changi Experience Supervisor at P-Serv Pte Ltd. Educational credentials include a Bachelor’s degree in Marketing and Psychology from James Cook University Singapore, and an Advanced Diploma in Digital Communication and Media/Multimedia from Yeungnam College of Science & Technology.