Eric Smith has over two decades of experience in information technology management, currently serving as the Director of IT Service and Support at HP Hood LLC since February 2005. In this role, Eric oversees the incident management process and the IT service center team, ensuring effective service delivery between IT and business operations. Previously, Eric held the position of Director of IT at The Arc of Onondaga, where responsibilities included supporting a vast network of workstations and users, managing hardware and software procurement, designing data and voice networks, and implementing help desk support systems. Eric holds a Bachelor's degree in Management Information Systems and Services from SUNY Geneseo, earned between 1989 and 1993.
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