Diego Vargas is an experienced professional currently serving as a Customer Assurance Manager at HP since July 2014, where significant initiatives led to 75% faster response times and an 85% reduction in customer downtime through effective tracking systems. Previously, as a Senior Customer Relations Manager, all customer complaint incidents were resolved successfully, and key performance indicators were developed for reporting purposes. Earlier roles included Customer Service Representative at SYKES Costa Rica, providing support for banking services, and Web Application Developer at Western Union, where contributions resulted in a 95% decrease in post-release issues through rigorous testing. Diego holds a Bachelor's degree in Software Development and multiple certifications from Brigham Young University - Idaho, alongside additional educational credentials in web programming and computer science.
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