Elitsa Dimitrova

Elitsa Dimitrova has extensive experience in customer support and operations management, beginning with a role as Team Lead/Supervisor at “IMRO” EOOD, where Elitsa managed a team providing assistance to Belgian clients in French and Dutch. This experience was further developed at HP, where Elitsa held multiple managerial positions, including Remote Service Partner Manager and Operations Manager for EMEA Channel Enablement, overseeing partner management and training for a sub-team in the CEE/MEMA regions. Elitsa's skills in technical support were also honed at “ADECCO” Bulgaria Ltd. as a 1st line Technical Support Analyst, providing bilingual assistance and managing escalations. Elitsa holds a Bachelor's Degree in French Philology and a Master’s Degree in Conference Interpreting, along with a foundation in German and French from Foreign Language School “P.K. Yavorov.”