Jacob Dickson is a seasoned professional with extensive experience in customer experience and analytics, currently serving as the CX Strategic Program Lead at HP. Since July 2021, Jacob has led initiatives to model customer sentiment data for product improvement within HP's Personal Systems Organization, collaborating with cross-functional teams to enhance product strategies. Previous roles at HP included Customer Experience Manager and Data Analyst, where Jacob implemented data infrastructure improvements and delivered recommendations for over 20 consumer products. Jacob's educational background includes an MBA from the Texas McCombs School of Business and a B.A. in Economics and History from Bowdoin College. Additional experience includes management roles at Choice Hotels International, where Jacob drove data-driven decision-making for marketing and distribution strategies.
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