James Foster

James (Jim) Foster is the Senior Director of Global Customer Support Strategy & Innovation at HP, where they are currently enhancing support strategies for hybrid work solutions. Previously, they held roles at Plantronics as Head of Global Service Programs and Senior Director of Global Customer Care & Service Delivery. They also served as Test Engineering Manager at Bassett Electronic Systems Ltd and began their career as a Test Engineer at LUX Traffic Controls Limited. Jim holds degrees in Business Administration and Management from the University of California, Berkeley, as well as Electrical and Electronics Engineering from The Open University and Sheffield Hallam University.