James I. serves as the Head of Global Contact Center Operations at HP, overseeing the company's contact center technology and operations, including vendor management and budgeting for a large-scale 15,000-seat contact center. With over twenty-five years of experience in telecommunications, James I.'s previous roles include Senior Telecommunications Engineer at Gateway Energy Services, Senior Unified Communications Consultant at Sentri, and various leadership positions at Poly, where they managed global telecommunications infrastructure. James I. is currently pursuing a degree in Computer/Electrical Engineering Science at Westchester Community College.
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