Jeff Semler, MBA, is a leader in quality engineering, customer experience, and business transformation, currently serving as the Commercial Director of Quality Engineering at HP. They previously held significant roles at Dell Technologies, including Sr. Director of ISG Quality & Serviceability Engineering, where they led initiatives that resulted in substantial cost savings and improved customer satisfaction. Jeff's expertise in journey mapping, feedback loop design, and AI program management has driven double-digit net promoter score gains across multiple sectors. They have also transformed customer experience programs at Sonic Drive-In and Conn's HomePlus, achieving notable improvements in service quality and operational efficiency. Jeff is pursuing a Master of Business Administration at Concordia University Texas, maintaining a 4.0 GPA.
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