Jonathan De Guzman has amassed significant experience in customer service and operations management across various roles and companies. Starting at Sykes from April 2003 to December 2004, Jonathan held multiple positions including Senior Customer Service Representative, Operations Supervisor, Operations Team Lead, and Account Manager. Jonathan then transitioned to Emerson Process Management as Operations Manager from July 2009 to January 2010, before joining HP in August 2014 as HP Store Customer and Sales Operations Manager for the Asia-Pacific region. In this role, Jonathan currently oversees HP Online Store and Marketplace Order Fulfillment and Post-Sales Operations across ten countries, manages a team of subject matter experts and managers across six countries, and oversees two call center contracts in India and Southeast Asia dedicated to customer and order management support functions.
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