Louisa Hantzsch is a Senior Customer Experience Manager specializing in change management, currently leading digital transformation projects at HP Inc. in Central Europe. Previously, Louisa held various roles, including Team Lead for Global Catalogue Managers at HP and Assistant positions at IBB - Automotive Manufacturing and CeBITHan. With a focus on enhancing employee engagement and customer satisfaction, Louisa significantly improved sales by 50% in FY22 and achieved 100% customer adoption in digital initiatives. Louisa holds a Bachelor's degree in Economics and Business Economics from the University of Groningen, a Master's degree in Political Science from the Universitat Autònoma de Barcelona, and has participated in an exchange program in Economics at the Universidad de Buenos Aires.
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