Michaela Mihalkova

Michaela Mihalkova is a Service Delivery Manager at HP, where they focus on enhancing customer experiences. With a Master's degree in Slavonic Studies from Paris Lodron Universität Salzburg, Michaela's career includes roles as an Insurance Specialist at Donau Versicherung AG and as a Customer Service Representative for Xerox at IBM. They have also served as a Program Coordinator for the Cisco Value Incentive Program at Concentrix, where they managed escalations, coordinated training, and ensured seamless operational processes. Their strong communication skills, empathy, and dedication to personal growth underpin their commitment to data analysis and automation in service delivery.