Rodrigo Juárez is a seasoned Global Business Process Engineer Manager with over 18 years of experience leading diverse, high-performance teams in contact centers. Currently, Rodrigo manages a group of business process analysts across seven countries, focusing on standardizing and automating work instructions to enhance agent and customer experiences. Previously, Rodrigo held various roles at Hewlett-Packard, including Frontline Manager and Business Process and Support Engineering Manager, where they drove significant cost savings and process improvements. Additionally, Rodrigo is a certified LSS greenbelt and a COPC and Prosci Change Management Practitioner.
Location
Costa Rica
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