Shawn Flick possesses a diverse background in technical support and customer experience management. With experience at Highmark as a Technical Desktop Specialist from June 1999 to October 2007, responsibilities included supervising 2nd Level Desktop Technical Support. More recently, Shawn worked at HP in various management roles, including Manager for CAM U.S. East & Canada and Customer Assurance Manager, delivering escalated support and consulting for strategic sales accounts. Additionally, positions held encompassed Customer Experience Manager and Account Customer Satisfaction Manager, focusing on total customer experience and quality within the HP Enterprise Group and Technology Solutions Group. Shawn holds a Bachelor of Science in Business Administration with a concentration in Management Information Systems from Indiana University of Pennsylvania.
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