Skarling Polo, MsCX, is a Global Service Delivery Manager with over 12 years of experience dedicated to enhancing customer satisfaction and driving revenue growth. They have held key roles at IBM and HP, where they specialized in auditing, partner contract administration, and customer success management. Currently, Skarling is pursuing a Bachelor's degree in International Relations at Universidad Nacional while holding a Master's degree in Customer Experience from Inesdi Business Techschool. Their expertise lies in developing customer-centric strategies and fostering cross-functional collaboration.
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