Vikas Agarwal has extensive experience in technical support and product management, with a career spanning nearly two decades in various roles. Starting as a Technical Support Engineer at Electronic Data Systems, Vikas progressed to a Network Service Provider Executive at Softcell Technologies and later served as a Sr. Product Support Analyst at Symantec, focusing on Veritas product troubleshooting. Vikas held significant leadership positions, including Head of Global Product Support, Quality & IT at Helpshift and Vice President of Global Support at Synacor, driving customer satisfaction and support operations. Currently, Vikas is the Support and Onboarding lead for the HP Workforce Experience Platform, continuing a strong commitment to customer service and technical expertise.
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