Vincent Jamin

Vincent Jamin is an accomplished EMEA Support Customer Satisfaction Manager with extensive experience in customer experience leadership and program management within multicultural environments. Previously, they served as the EMEA Customer Experience Lead and CSR Program Manager at HP, where they significantly improved the Net Promoter Score and managed transformation projects across multiple countries. Vincent also held various managerial roles at Accenture and Microsoft, focusing on operations management and customer support. They earned a Master's Degree in Engineering, Management, Logistics, and Security from Université de Technologie de Troyes, complemented by degrees from the University and Business School of Marseille and the University Institute of Technology of Le Mans.