Yanes Yahmed is a seasoned professional with seventeen years of call center experience, specializing in training, management, sales, and retention. They have held various roles, including Lead Technical Specialist and Quality Analyst at Concentrix, and presently serve as Operations Team Manager at HP. Yanes possesses extensive analytical skills that drive effective solutions and has a proven track record in team supervision and performance enhancement. Currently pursuing a degree in Physics at the Faculté des Sciences Mathématiques, Physiques et Naturelles de Tunis, Yanes continues to develop their expertise in operational excellence and team dynamics.
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