Jay M. is an experienced IT professional with a strong background in technical support and systems administration. Currently serving as an IT Technician at HPG LP since May 2025, Jay has previously worked as a Desktop Support Analyst at ecobee from September 2021 to May 2025, providing extensive support for Microsoft Exchange, MS Office 365, and various operating systems. Responsibilities included customer support as the first point of contact, technical troubleshooting, and mentoring team members. Prior experience includes roles as a Junior System Administrator at Ideal Lighting and an IT Support Intern. Jay holds a Post Graduate Certificate in Applied Network Infrastructure and System Administration from Conestoga College and a Bachelor of Technology in Information Technology from Chandubhai S. Patel Institute of Technology.
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