Luis Ribeiro currently serves as the Information Technology Service Desk Manager at HealthPlanOne since April 2024. Prior experience includes a tenure at Yale University from 2012 to 2023, where Luis held the roles of Director of the ITS Support Center, overseeing operations with over 125K annual contacts, and Manager of ITS Faculty and Staff Support, supervising a team providing technical support to the Yale School of Medicine. Luis's previous experience also includes a position at Wipro Technologies from 2010 to 2012 as Manager of End User Computing, leading three teams to support over 2,000 end users. Earlier roles at Yale University involved project management aimed at standardizing the end-user computing environment, while Luis's initial career at Pitney Bowes included managing multiple infrastructure projects. Luis Ribeiro earned a BS in Economics and Portuguese from the University of Connecticut in 1993.
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