Greg Reynaud possesses extensive experience in IT service management and support, currently serving as the Manager of Application Service Delivery at H&R Block since July 2015, where leadership is provided to a National Omni-Channel Support Centre team. Prior roles include Senior Service Management Specialist at Pason, where efforts were made to establish a service management office, and Manager of PD Service Management at Precision Drilling, responsible for implementing ITSM systems and driving strategic development. Greg has a solid foundation in technical support and programming, having worked at Computalog Ltd. and Gienow Windows and Doors. Educational qualifications include a Bachelor's Degree from DeVry Institute of Technology and additional certifications in ITIL, ServiceNow Administration, and leadership training.
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