Maya Charles is a digital product leader with expertise in ecommerce and customer support, currently serving as a Senior Product Manager at H&R Block, where they are accountable for the product strategy and market growth of the company's award-winning DIY SaaS tax software. Previously, Maya held several positions, including Product Manager roles at NEOVIA Financial PLC and S.i. Systems, where they translated concepts into executable solutions and managed product roadmaps, respectively. They also contributed to customer experience strategies at Shaw Communications and led digital experience discovery at Rogers Communications. Maya's academic background includes multiple MBA degrees from Simon Fraser University and the University of British Columbia, complemented by a Bachelor of Commerce with Honours from the latter institution.
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