Paul Surplice is a Director of IT with a robust background in IT operations and service management. They served as Head of IT Operations at the Solicitors Regulation Authority, where they developed a new operating model and implemented advanced tools such as DevOps and Service Now. With past roles including Supplier Relationship Manager for the Metropolitan Police and Senior IT Service Manager at HS2, they have consistently focused on enhancing service delivery and supplier collaboration. Paul is dedicated to leading high-performing teams and integrating innovative solutions to improve efficiency and reliability in IT services.
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