Adrian Ward is the Head of Research & Insight at HSBC, a position they have held since 2025. Previously, Adrian served as VP of Customer Insight at Barclays from 2018 to 2020 and as Director at Quadrangle Customer Consultancy from 2010 to 2018. They began their career as a Research Executive at Aurora Market Research and later worked as a Graduate Researcher at the University of Hertfordshire. Adrian holds a BSc in Physiotherapy from the University of Hertfordshire, where they studied from 2004 to 2007.
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