Ali Rihan is a customer service and operations leader with over 8 years of experience in driving quality and team performance. They have a proven track record of enhancing customer satisfaction, loyalty, and revenue growth while managing teams across various companies, including HSBC as a Customer Service Team Manager from 2021 to 2023 and _VOIS as an International Account Performance Manager from 2020 to 2021. They started their career at Vodafone as an International Account Advisor from 2016 to 2017. Ali holds a Bachelor's degree in Mechanical Engineering from Alexandria University, which they obtained in 2017.
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