Allan HOGG is a Distinguished Engineer and Enterprise Architect at HSBC, where they have been instrumental in shaping technology strategy and architecture for the company's Global Contact Centre Technology estate since 2021. Previously, from 2008 to 2013, they served in various roles at HSBC, including Engineering Manager and Chief Programmer, leading significant technical initiatives and overseeing contact centre infrastructure projects in the EMEA region. HOGG holds three advanced degrees, including a Master of Science in Information Management from The University of Sheffield and another in IT & Management from Sheffield Hallam University, along with a Bachelor's degree in History from Lancaster University.
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