Amitava Paul is an accomplished professional with extensive experience in customer operations and management across various industries. Currently serving as Vice President in the NFR Chief Control Office at HSBC since September 2022, Amitava's career includes significant roles such as General Manager for Customer Experience at CureBay and Principal Consultant – CRM Head at Sahaj Retail. With a strong background at Vodafone and a solid foundation at HSBC, Amitava has effectively led teams in customer service, operations, and quality management. Educational credentials include an Executive Program in Leadership Management from the Indian Institute of Management, Calcutta, and a B.Sc in Mathematics, Statistics, and Computer Science from Andhra University.
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