Andy Coles is an experienced leader in business transformation with a 20-year career focused on financial services, business process outsourcing, and consulting. They are a qualified Lean Six Sigma Black Belt who has effectively led teams in delivering cost reduction initiatives and improving customer KPIs. Andy’s expertise spans front and back office customer operations, aiming to help ambitious businesses achieve their vision through innovative problem-solving and operational transformation. Previous roles include executive consultant at Atos Consulting, head of continuous improvement at The Co-operative Bank plc, and strategic cost management lead at HSBC.
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