Angela Chiu is currently the Regional Head of Incident Management at HSBC, bringing over 10 years of IT leadership experience in the financial and commercial sectors. With expertise in IT Service Management, incident management, and digital transformation, Angela has successfully led numerous IT transformation initiatives, including implementing IT governance frameworks and cloud solutions. They have previously held roles such as Head of Process and Control at AIA and Service Delivery Manager at HKT, demonstrating a strong capability in vendor management and performance measurement. Angela holds a Master’s degree in IT Management from The Chinese University of Hong Kong and a Bachelor’s degree in Management Information Systems and Finance from Deakin University.
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