Anna Gallagher is a seasoned professional in customer experience management with extensive expertise in leading strategic initiatives across various financial and health sectors. Currently serving as the Customer Experience Director at HSBC since December 2019, Anna specializes in shaping customer experience strategies for the Commercial Bank. Prior to HSBC, Anna held significant roles at Barclays, including Head of Customer Experience Design, where leadership involved multidisciplinary projects that enhanced customer journeys and brand advocacy. Anna's experience also includes digital product management at Bupa Global, focusing on the digital transformation of insurance products, and earlier roles that facilitated change and proposition development to improve customer satisfaction. Anna holds an MSc in Health Economics and Health Policy and a BSc in Sport and Exercise Sciences from the University of Birmingham.
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