Arul M is a Senior Consultant Specialist at HSBC with over 15 years of experience in the software industry, primarily focused on Genesys Contact Center Technologies. Arul has served in various roles including Senior Product Support Specialist at Genesys and Senior Technical Lead at Hindustan Computer Limited. With extensive expertise in troubleshooting, automations, and production support, Arul has contributed significantly to the deployment and management of Genesys solutions. Arul holds a Master of Engineering in Communication Systems from Sri Venkateshwara College of Engineering and a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Shri Andal Alagar College of Engineering.
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