Ayela Thilo

Ayela Thilo possesses extensive experience in customer experience, legal, and regulatory affairs across various organizations. Notable roles include Director Customer Experience at Bupa Australia & New Zealand, where strategic leadership enhanced health insurance customer experience, and Head of Government, Policy and Regulatory Affairs at Bupa, focusing on aligning policy with business objectives. Ayela has also served as a Senior Lawyer on the Demutualisation Project at MBF Australia and held positions in corporate law at Baker & McKenzie, Caltex Australia, and Unilever. In addition to corporate roles, Ayela has contributed volunteer efforts as Director at HelpMe Feed Foundation and has recently been Head of Customer Advocacy at HSBC, ensuring customer considerations are prioritized in decision-making. Education was completed at Deakin University from 2013 to 2016.