Balachandra M.S is currently the Head of Customer Data Strategic Markets at HSBC, where they spearhead the development of customer master product roadmaps and lead initiatives to improve data quality and operational efficiency. Previously, Balachandra held various roles at HSBC, including Customer Data Platform Lead, where they modernized customer data platforms across APAC, and ASP Lead, focusing on regulatory compliance and data commercialization. They have a strong background in strategic transformation and operational excellence, evidenced by their achievements in cost savings and enhanced customer experiences. Balachandra is pursuing a Bachelor of Engineering and an MBA in Banking Operations and Project Management.
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