Ben Lewis has a diverse background in IT service management and support, with significant experience across multiple companies. At Buro Happold, Ben held the titles of Service Delivery Manager and Service Desk and Regional Services Leader from January 2012 to August 2013. Following that, at Imperial Brands PLC from February 2021 to January 2023, Ben served as Service Design Manager, ServiceNow Product Owner, and Application Support Lead, focusing on an application support team providing IT services to a global customer base. Ben is currently employed by HSBC as a ServiceNow Product Owner for Global Procurement since March 2024. Prior roles include various positions at Capita IT Services and HSBC, demonstrating a strong foundation in IT support and service delivery. Ben has a BA Hons degree in Media from Liverpool John Moores University, earned between 1999 and 2002, following an education at Backwell Comprehensive from 1990 to 1997.
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