Ben Rowland is a Senior Leader in Digital Product with eighteen years of experience in the digital sector, including nine years in various digital product roles. They have a strong passion for leading teams that create engaging and intuitive digital experiences while focusing on customer loyalty, retention, and engagement, particularly through personalisation. Ben's expertise includes building product strategies that align customer needs with business goals, utilising insights and data, and defining and executing clear numerical KPIs. Currently, they serve as a Global Product Manager at HSBC, where they lead the evolution of public websites and the Global Optimisation Team. Ben holds an MBA in Football Industries from the University of Liverpool.
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