Biswajit Pani has over 17 years of IT experience in software maintenance, production support, and operations, specializing in service quality management within the investment solution domain. Presently a Senior Consultant Specialist at HSBC, they are responsible for ensuring service levels, customer satisfaction, and continuous improvement in system performance. Previously, they held various roles, including Consultant Specialist at HSBC Private Banking and Infra Technology Specialist at Cognizant, where they led automation initiatives and managed service delivery. Biswajit earned a Bachelor of Technology in Electronics and Instrumentation from Seemanta Engineering College. Their expertise includes ITIL processes, AWS services, and extensive project management skills.
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