Brad Lancaster has extensive experience within HSBC, spanning from various administrative roles to management positions. From July 2012 to April 2018, Brad served as Team Manager, overseeing a department of around 120 complaint managers, including those handling escalated cases to the Financial Ombudsman Service. Following this role, Brad took on the position of Senior Control Manager in July 2023, focusing on risk and control guidance for global operations. Earlier in the career at HSBC, Brad also worked as a Complaint Manager, Risk and Control Expert, and held several administrative roles, developing a strong understanding of the organization's products and services. Academic background includes various studies at Downend from 1997 to 2002.
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